Privacy policy

🧾 PRIVACY POLICY — PROMPTED

Prompted operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Prompted is powered by Shopify, which enables us to provide the Services to you, and works with Printful Inc. as our trusted production and fulfillment partner.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean data that identifies or can reasonably be linked to you.
We may collect or process the following categories of personal information depending on your interaction with our Services:

Contact details: name, billing/shipping address, email, phone number.
Financial information: payment details (processed securely by Shopify Payments or other approved providers).
Order information: items purchased, order status, and related transaction details.
Account information: if you create an account, including username and preferences.
Communication: messages, inquiries, or other correspondence with us.
Device and usage data: IP address, browser type, device information, cookies, and analytics data.

Personal Information Sources

We collect personal information from:

You directly when placing an order or contacting us.
Automatically through cookies and analytics tools.
Printful Inc., our production partner, when fulfilling and shipping your orders on our behalf.
Shopify, our e-commerce provider, which processes your transactions securely.

How We Use Your Personal Information

We use your personal information to:

Provide and fulfill the Services, including processing your orders, arranging printing and delivery through Printful, and communicating with you about your purchase.
Personalize your experience and improve our website.
Ensure payment and fraud prevention through Shopify’s secure infrastructure.
Provide customer support and respond to inquiries.
Comply with legal obligations, such as tax reporting and consumer protection.

How We Share Personal Information

We may share your personal information in the following cases:

With Printful Inc. — to produce, pack, and ship your order. Printful acts as a data processor and only receives the data necessary to fulfill your order (name, shipping address, order details).
With Shopify — as our platform provider, which securely processes orders and payments.
With service providers — such as payment gateways, email providers, or analytics tools that help us operate the business.
For legal reasons — when required by law or government authorities.

We do not sell or rent personal data to third parties.

Relationship with Shopify and Printful

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.
Shopify processes certain data as an independent controller — you can learn more about Shopify’s privacy practices at:
👉 https://www.shopify.com/legal/privacy

We also use Printful Inc. (a print-on-demand production partner) to manufacture and ship products directly to customers.
Printful only processes personal data necessary to fulfill orders, including shipping details and order content.
You can review Printful’s privacy policy at:
👉 https://www.printful.com/policies/privacy

Data Transfers

Your data may be transferred to and processed by Shopify and Printful servers located outside the EU (e.g., in the United States).
Both Shopify and Printful rely on the European Commission’s Standard Contractual Clauses to ensure GDPR-compliant protection during these transfers.

Children’s Data

Our Services are not intended for children under 16.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with personal data, please contact us at contact@prompted.top to request deletion.

Security and Retention

We apply appropriate technical and organizational measures to protect your personal data.
We retain personal data only as long as necessary to fulfill orders, provide customer service, comply with legal obligations, or resolve disputes.

Your Rights under GDPR

If you are located in the European Union or United Kingdom, you have the right to:

Access your personal data.
Request correction or deletion.
Restrict or object to certain processing.
Request data portability.
File a complaint with your local Data Protection Authority.

To exercise these rights, contact us at contact@prompted.top.

Cookies

We use cookies and similar technologies to provide a secure and personalized experience.
You can manage cookie preferences in your browser or through our cookie banner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes.
Any updates will be posted on this page with a revised “Last updated” date.